Privacy & Compliance Policy
PRIVACY STATEMENT
SECTION 1: WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2: CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at emma@riffraffandco.com or mailing us at:
Riff Raff & Co
Mayfield Street Coburg Victoria AU 3058
SECTION 3: DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4: SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5: THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6: SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7: COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8: AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9: CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at emma@riffraffandco.com or by mail at
Riff Raff & Co
[Re: Privacy Compliance Officer]
Mayfield Street Coburg Victoria AU 3058
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By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Policy Statement: Commitment to Compliance with the Australian Consumer Law
At Riff Raff, we are dedicated to providing our customers with high-quality products and exceptional service. We recognize the importance of consumer protection and are committed to upholding the standards outlined in the Australian Consumer Law (ACL).
Scope:
This policy applies to all employees, contractors, suppliers, and business partners associated with Riff Raff Baby. It encompasses all business activities and interactions, both internally and externally, that may impact compliance with the Australian Consumer Law.
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Compliance with Australian Consumer Law:
We pledge to fully comply with the provisions set forth in the Australian Consumer Law. This includes but is not limited to guarantees regarding the quality, safety, and fitness for purpose of our products; how we present, represent and market them; and transparency in our business practices.
- Appointment of a Compliance Officer:
A Compliance Officer will be appointed to oversee the implementation and enforcement of our compliance program. The Compliance Officer will be selected based on their knowledge of consumer protection laws, understanding of our business operations, and their ability to communicate and enforce compliance standards.
- Honest and Accurate Representation:
We will ensure that all information about our products and services is presented in a truthful and accurate manner. This includes product descriptions, pricing, and any associated terms and conditions.
- Fair Contract Terms:
Our contracts and terms of service will be fair and transparent, in accordance with the ACL. We will avoid any unfair contract terms that may disadvantage our customers.
- Consumer Guarantees:
We recognize and will honor the consumer guarantees outlined in the ACL. Our customers can expect that the goods and services they purchase from us will be of acceptable quality and fit for the purpose for which they are intended.
- Efficient Handling of Complaints and Returns:
In the event that a customer is dissatisfied with a product or service, we commit to handling complaints and returns promptly and fairly, in accordance with the ACL. We will provide clear information about the customer's rights and the steps involved in resolving any issues.
- Staff Training:
We will educate and train our staff to be aware of the requirements of the ACL. This includes providing them with the knowledge and skills necessary to ensure compliance in their daily interactions with customers.
- Staff Reporting:
All staff members are obligated to promptly report any compliance program-related issues or concerns to the designated compliance officer. This reporting mechanism ensures that any potential deviations from our commitment to the ACL are identified and addressed in a timely manner.
- Continuous Improvement:
We will regularly review and update our policies and procedures to ensure ongoing compliance with the ACL. This includes staying informed about any changes to consumer protection laws and promptly adapting our practices accordingly.
- Communication with Customers:
We are committed to maintaining open and honest communication with our customers. This includes providing clear information about their rights under the ACL and addressing any inquiries or concerns in a timely and respectful manner.
- Actions Against Contraventions:
Riff Raff Baby will take swift and appropriate action against any person, including employees, contractors, or business partners, who knowingly or recklessly contravenes the Australian Consumer Law. We will not indemnify individuals in court proceedings for actions that knowingly or recklessly contravene the ACL.
By adhering to these principles, Riff Raff Baby aims to build trust and confidence among our customers, demonstrating our unwavering commitment to consumer protection and compliance with the Australian Consumer Law.
