At Riff Raff Baby, we respect your privacy and are committed to keeping your personal information safe. This policy explains what we collect, how we use it, and what your rights are under Australian privacy laws.

1. WHAT WE COLLECT

We collect the info we need to provide you with great products and service, including:
• Your name, address, and email
• Payment details (handled securely by third-party providers)
• IP address, browser type, and device info when you visit our site
• Your marketing preferences and communication history
• Anything else you share when shopping with us or reaching out

We also gather non-personal data (like browsing activity) to improve our store.

2. HOW WE COLLECT YOUR INFO

We collect information when you:
• Buy something, sign up for an account, or subscribe to our emails
• Browse our website (cookies help us track activity)
• Use third-party services like payment providers or analytics tools

3. HOW WE USE YOUR INFO

We use your info to:
• Process your orders and deliver products
• Help with customer service inquiries
• Improve our website and services
• Send you marketing emails (only if you’ve opted in)
• Meet legal requirements
• Protect against retail fraud and chargebacks by verifying that your order details match your payment method through a secure third-party application

You can opt out of marketing emails anytime by clicking “unsubscribe” or contacting us.

4. WHO WE SHARE YOUR INFO WITH

We don’t sell or rent your details. However, we may share your info with:
• Third-party providers (like Shopify, payment processors, and shipping services) to get your order to you
• Authorities when required by law
• Potential buyers if our business changes hands

Some of these third-party providers may store your data overseas. By using our services, you agree to this.

5. THIRD-PARTY SERVICES

We use Shopify Inc. as our e-commerce platform, which securely stores your data. Learn more here: Shopify Privacy Policy. Other services, like payment gateways, have their own privacy policies. We recommend checking them out.

6. KEEPING YOUR INFO SAFE
We take security seriously. To protect your details, we:
• Use SSL encryption for transactions
• Limit access to your personal info
• Follow PCI-DSS standards for payment security

That said, no online system is 100% secure, so use our services at your own risk.

7. COOKIES & TRACKING

We use cookies and similar tools to:
• Improve your shopping experience
• Track website traffic
• Enable certain site features

You can manage cookies in your browser settings.

8. ACCESSING OR UPDATING YOUR INFO

You have the right to see or update your personal info.

Just contact us at:
Email: hello@riffraffbaby.com
Mail: Privacy Compliance Officer, Riff Raff Baby, 1 Tinning St, Brunswick VIC 3056

We’ll get back to you as soon as possible.

9. HOW LONG WE KEEP YOUR INFO

We keep your info as long as needed to provide our services or meet legal requirements.

10. AGE REQUIREMENTS

By using our site, you confirm you’re old enough to shop online in your region, or you have permission from a parent or guardian.

11. UPDATES TO THIS POLICY

We may update this policy from time to time. Any changes take effect as soon as we post them. If something major changes, we’ll let you know.

12. GET IN TOUCH

Got questions or concerns? Reach out to us at:

Privacy Compliance Officer
Riff Raff Baby
1 Tinning St, Brunswick VIC 3056
Email: hello@riffraffbaby.com

We take your privacy seriously and will do our best to help!

The Riff Raff Baby Pty Ltd mobile message service (the "Service") is operated by Riff Raff Baby Pty Ltd (“Riff Raff Baby Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Riff Raff Baby Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Riff Raff Baby Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Riff Raff Baby Pty Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Riff Raff or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Riff Raff Baby Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email hello@riffraffbaby.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Statement.

Our Commitment to Australian Consumer Law Compliance

At Riff Raff Baby, we are committed to doing the right thing by our customers — every time. That’s why we align our business with the requirements of the Australian Consumer Law (ACL) to ensure fair, safe, and transparent practices in everything we do.

Here’s what this means for you:

• Product Safety First: All our products are designed and tested to meet high safety standards.
• Accurate and Honest Promotions: We never overstate our products. All our advertising, packaging, and communications are clear, accurate, and never misleading.
• Fair Contracts and Terms: Whether you're buying a product or working with us, our contracts are fair and balanced.
• Clear Consumer Guarantees: We stand behind our products. If something isn’t right, you’re protected under the ACL — and we’ll make it right.
• Responsive Service: If you need to return a product or raise a concern, we will respond promptly, fairly, and in line with your rights.
• Trained Team and Partners: Our staff and representatives are trained in ACL requirements so that every interaction you have is handled with care and compliance.

If you ever have questions or concerns about your rights or our practices, we’re here to help. Because doing right by you isn’t just good business — it’s the law.

At Riff Raff, we are dedicated to delivering high-quality products and exceptional customer service.

Scope:
This policy applies to all customers who purchase or use Riff Raff products or services and wish to raise a concern or lodge a complaint.

Application of the Complaints Procedure

This procedure applies to any complaint raised by:
• Retail or online customers (domestic and international)
• Gift recipients or products purchased directly from Riff Raff (not second hand purchasers)
• Authorised representatives making a complaint on behalf of a customer

It covers concerns related to:
• Product quality, performance, durability or defects
• Shipping and delivery issues
• Safety concerns or product defects
• Misleading or inaccurate product descriptions
• Warranty claims
• Customer service experience

Definition of a Complaint
A complaint is any expression of dissatisfaction or concern raised by a consumer regarding Riff Raff goods or services.

Complaint Handling Principles
• Fairness: All complaints will be handled impartially and respectfully.
• Transparency: Clear, timely communication with customers.
• Timeliness: Resolutions provided within a reasonable timeframe.
• Confidentiality: Complaints handled in accordance with our Privacy Policy.
• Compliance: All complaint handling aligns with the ACL.

Expected Resolution Timelines
• Acknowledgement of complaint: within 2 business days
• Initial assessment and customer contact: within 4 business days
• Resolution or proposed solution: within 8 business days
• Complex cases: resolution may take up to 21 business days. Customers will be updated regularly during this time

If more time is needed, we will keep you informed of the delay, explain the reason and provide an estimated timeframe for resolution.

How to Lodge a Complaint
• Via our website form: https://au.riffraffbaby.com/pages/complaint-form
• Or by email: hello@riffraffbaby.com

Please include as much relevant information as possible - including your order number, product purchased, issue experienced, batch code on product and any supporting images or documents - to help us investigate and resolve your concern efficiently.

Snuggle Safari Giveaway - 14 August 2025
• This giveaway is valid from Tuesday 12th of August until 11:59 AEST 14th of August 2025
• Winners will be notified via social media direct message within 24 hours of selection and must respond within 48 hours or risk forfeiture of the prize.
• This promotion is in no way sponsored, endorsed, or administered by any social media platform.
• Personal information collected will be used solely for administering this promotion and will be handled in accordance with applicable privacy laws.
• Winners: Instagram (@briannaalouisee1 , @emmypeters_, @darne22, @kyaahmaay) and TikTok (@japatina, @amyclaireee, @georgiahdaley, @jesshume733)

TikTok - Win a Sleep Toy + Towel - 27 July 2025
• To enter, participants must post a TikTok video sharing their Riff Raff experience using the hashtag #TikTokMadeMeBuyRiffRaff by Sunday, July 27th, 2025, at 11:59 PM AEST.
• One winner will be selected based on creativity and relevance, and will receive one (1) Riff Raff Sleep Toy and one (1) Hooded Towel set, 
with their preferred character and free shipping included.
• All videos and images submitted must follow safe sleeping guidelines.
• Participants must be 18 years or older.
• The winner will be announced on our social media and 
on our website within five (5) days of the competition closing.This promotion is in no way sponsored, endorsed, or administered by TikTok.
• The total prize pool will not exceed $500 AUD.
• Winner: No winner selected, as all submitted videos during the competition period did not follow sleep safety guidelines.

Picnic Giveaway - 11 July 2025
• Giveaway runs 11 July 2026 – 17 July 2025 11:59 PM AEST
• Winners notified via DM within 24 hrs of close; respond within 48 hrs to claim or we’ll redraw.
• Entrants must be 18 or over and AUS residents. No purchase necessary.
• Personal info is used solely to administer this giveaway in line with privacy laws.
• This giveaway isn't associated with IG
• The total prize pool does not exceed $1,000
• Winner: Courtney Paine (@courtney_paine)

Refund an order - 1 July 2025
• Eligible orders must be placed between 7:00 PM AEST July 1st and 7:00 PM AEST July 2nd.
• Three (3) qualifying orders will be randomly selected and fully refunded (excluding shipping costs).
• Refunds will be issued to the original payment method only.
• Customers may place multiple orders; each order is treated as a separate entry.
• Only successfully completed and paid orders are eligible. Cancelled, refunded, or unpaid orders will be excluded.
• Refunds are not transferable or exchangeable for credit or alternative products.
• Winners will be contacted via email within 72 hours of the promotion ending, announced on our social media channels, and updated on our Giveaway page.
• Riff Raff Baby reserves the right to verify eligibility and disqualify fraudulent entries.
• Riff Raff Baby may modify or cancel this promotion at any time without notice.
• The total prize pool will not exceed AUD $2000
• Winners are: Grace W, Mikayla B and Kezza K