Warranty & Consumer Guarantees

At Riff Raff Baby, we want our products to be high quality, safe and reliable. We want you to feel confident buying and using them.

Our products are designed and made to meet the Consumer Goods (Toys for Children up to and including 36 Months of Age) Safety Standard 2023, plus similar standards in the USA, Canada, UK and EU.

We follow the Australian Consumer Law (ACL) and honour the guarantees that come with products bought from Riff Raff Baby.

Your Rights Under the Australian Consumer Law

These guarantees apply automatically when you buy from us. They can't be removed or replaced by any warranty we offer.

Under the ACL, products must be:

  • Good quality
  • Safe
  • Durable
  • Free from defects
  • As described
  • Suitable for their normal use, and any specific you told us about

If a product doesn't meet these guarantees, what we can do about it depends on whether the problem is major or minor.

Major Problems

A major problem is one serious enough that you wouldn't have bought the product if you'd known about it — or the product can't easily be fixed and doesn't work properly for its normal use.

This includes when:

  • The product is very different from how it was described or shown
  • The product doesn't work properly and can't be fixed quickly or easily
  • The product has a safety issue
  • The product isn't good quality and the problem is serious or can't be fixed in a reasonable time

If it's a major problem, you can generally choose a refund or a replacement. You may also be able to claim for any reasonably foreseeable loss or damage.

Minor Problems

If a problem is minor and can be fixed within a reasonable time, we may repair, replace or refund the product, depending on the situation and your rights under the ACL.

Any remedy we provide will follow your rights under the ACL.

Riff Raff Baby's Own Warranty

As an extra benefit, we also offer our own warranty on eligible products. This covers faults in materials or workmanship under normal use.

Our products come with guarantees that can't be removed under the ACL. You're entitled to a replacement or refund for a major problem, plus compensation for any related loss or damage. You're also entitled to a repair or replacement if a product isn't good quality but the problem isn't major. These benefits are on top of — not instead of — your other legal rights.

Warrantor details:
RIFF RAFF BABY PTY LTD
ABN: 28 619 798 613
Address: 1 Tinning St, Brunswick VIC 3056
Email: hello@riffraffbaby.com

Warranty Periods

  • Soundbox - 12 months from purchase
  • Plush / Weighted Toy - 3 months from purchase
  • Take Along / Pram Toy - 3 months from purchase

Our own warranty is extra — it doesn't reduce or replace your rights under the ACL. Your ACL rights may still apply after our warranty period ends, depending on the product's nature, quality and expected lifespan.

What Our Warranty Doesn't Cover

Our warranty doesn't cover damage caused by:

  • Misuse or neglect, including throwing or dropping
  • Washing or drying a product not meant to be washed or dried
  • Normal wear and tear over time
  • Unauthorised changes, repairs or alterations
  • Personalisation, such as embroidery, whether done by us or someone else

These exclusions apply only to our own warranty — they don't affect your rights under the ACL.

Checking Your Order

When your order arrives, please check that:

  • It's complete
  • You received the right products
  • Everything arrived in good condition

This is just a helpful tip — it doesn't limit your ACL rights, which apply no matter when you spot an issue.

If something is faulty, missing or wrong, contact us at hello@riffraffbaby.com as soon as you can.

To help us sort it out quickly, please include:

  • Your order number
  • The full name and email used for the order
  • A clear description of the issue
  • Photos or video showing the fault
  • A photo of the batch code (on the care tag or soundbox case)
  • A photo of the shipping label

If you can't provide any of these, just let us know and we'll find another way to look into it.

What Happens Next

Once we get your claim, our team will look into it and may:

  • Offer troubleshooting help
  • Ask for more information, photos or video
  • Ask you to send the product back for assessment

If we ask for the product back, we'll give you return instructions and cover reasonable return costs where the ACL requires it.

Products can be sent to: 1 Tinning St, Brunswick VIC 3056

After we assess it, we'll decide on the right outcome based on the issue, your consumer rights, and our warranty terms. This may be a repair, replacement or refund.

Refunds are usually made to your original payment method, unless we agree on something else with you.

We aim to sort out claims as quickly as possible and appreciate a prompt reply if we need more information from you.

We're Here to Help

We stand behind the quality and safety of our products and want every customer treated fairly.

If you have an issue with your Riff Raff product, our team is here to help you find the right solution, in line with your consumer rights and our warranty policy.

Need help? Email us at hello@riffraffbaby.com.